ORCA Refund Policy

Scope

1) This policy applies to ORCA MES and ORCA AI digital SaaS subscriptions. The applicable rule is the actual transaction path, not the website language.

2) A Korean PortOne payment follows the domestic section. A non-Korean Paddle payment follows the international section.

3) Equipment data-integration consultation is not a product sale and is not covered by this payment or refund policy. If an individual agreement or checkout displays different terms, those terms control. For a Paddle Transaction, the Paddle Buyer Terms and Paddle Refund Policy control payment, cancellation, and refund even if this policy, the Terms of Service, or an individual agreement say otherwise.

Cancellation and refunds

1) Cancellation stops the next renewal. After cancellation, access continues through the end of the current prepaid term and the subscription will not renew. Cancellation itself is not a refund request. Deleting an account or removing a payment method does not cancel a subscription.

2) Pro-rata refunds for unused time, reduced usage, or early cancellation after access or use has begun are not provided as a rule. The used portion of a discounted term purchase (including 3-, 6-, or 12-month committed discounts) is not refunded as a rule, because the discount is the consideration for the full-term commitment. Exceptions apply where required by applicable law, for a material product or technical defect, or, for a Paddle Transaction, under the Paddle Buyer Terms, Paddle Refund Policy, and Paddle’s refund decision.

3) A refund of unused remaining time after cancellation is not a right. Except where mandatory law requires it, a material product or technical defect exists, or—for a Paddle Transaction—the Paddle Buyer Terms, Paddle Refund Policy, or Paddle’s refund decision provides otherwise, the applicable seller may review unused remainder only at its discretion. Unused remainder of a discounted term purchase is not refunded as a rule, because the discount was given for the full committed term.

4) Duplicate or erroneous charges are investigated and corrected by the applicable seller.

Domestic payments (Korea, PortOne)

1) For Korean customers, KRW charges and USD term charges authorized in KRW after FX conversion and VAT are sold directly by the Company through PortOne. The Company is the legal seller. Paddle is not the merchant of record for these transactions.

2) Cancellation and refunds follow the section above. Cancel in the ORCA subscription settings. Submit refund, duplicate-charge, or payment-error questions to support@orca.partners with the transaction reference and reason. The Company investigates the PortOne ledger and corrects the charge.

International payments (outside Korea, Paddle)

1) For a transaction completed through Paddle Checkout by a customer outside Korea, Paddle is the Merchant of Record and legal seller. Paddle handles payment, transaction taxes, receipts, cancellation, refunds, and chargebacks, so the Paddle Buyer Terms, Paddle Refund Policy, and the terms disclosed at checkout control those payment, cancellation, and refund matters.

Paddle Buyer Terms · Paddle Checkout Buyer Terms · Paddle Refund Policy

2) Cancellation and refunds follow the section above. Cancel in the ORCA subscription settings or the Paddle Customer Portal. For a Paddle transaction, submit refund, duplicate-charge, or chargeback questions to the Paddle Customer Portal or help@paddle.com with the transaction reference and reason. Paddle processes the request under applicable law, card-network rules, the Paddle Buyer Terms, Paddle Refund Policy, and the terms disclosed at checkout. The Company does not refund a Paddle transaction outside Paddle. For a product-delivery or account-access issue, contact support@orca.partners.

Contact

Domestic payments and refunds: support@orca.partners
International payments and refunds: help@paddle.com
Product and technical support: support@orca.partners