Need hardware integration?
Smart scales, vision cameras, sensors, Edge Devices and robot packages (cobots, vision inspection and more) can be integrated with ORCA MES for your site environment.
This is a consultation to connect your shop-floor equipment and robot data to ORCA MES.
Request hardware & robot integration consultationFrequently Asked Questions
Can I start using the service immediately after subscribing?
Yes, you can use the service immediately after payment. Start using all ORCA MES features right away without any installation or waiting.
Can I change my plan during my subscription?
You can change your plan at any time. When upgrading, the price difference is applied immediately. Downgrading takes effect from the next billing cycle.
What happens to my data if I cancel my subscription?
After cancellation, you can continue using the service until the end of the current billing period. Your data will be retained for 30 days, and you can restore all data if you resubscribe within that period.
How is the number of licenses determined?
The number of licenses refers to the number of users who can use the service simultaneously. After subscribing, you can freely add or adjust users from the admin page.
Does an ORCA MES subscription include groupware?
Yes. MES Basic includes Groupware Basic (10GB per user) and MES Pro / AI Plus include Groupware Pro (100GB per user, document editing) at no extra charge.
Is AI Marketer discounted with MES?
While you subscribe to MES, you can add the matching AI Marketer tier at 50% off (MES Basic → Marketer Basic, MES AI Plus → Marketer AI Plus), even if you add it later.
Do items added later have a separate billing date?
No. They are aligned to your MES billing date. The first charge only covers today until the end of the current MES term (the current month is prorated by day), and then everything renews together.
What happens to other services if I cancel MES?
Groupware included with MES ends with MES. A discounted AI Marketer keeps running and renews at the list price. Items bought together as one package are all cancelled together.
What if I run out of groupware storage?
Pooled storage depends on your plan and seats (Basic 10GB, Pro 100GB per user). You can add storage in 100GB blocks for $5/month.